Katy: 281-717-8033 | MON-WED-FRI: 9-5 | TUES -THUR 9-7 | SAT: 9-4 | CLOSED SUN
San Antonio: 210-698-6076  | MON-FRI: 9-5 | SAT: 9-4 | CLOSED SUN

Machine Care & Service

The Machine Manufacturers recommend getting your machine serviced at least once a year. Bringing your machine in for regular maintenance assures it will stay in top running condition. 

No Appointment Necessary!

Our Factory Certified Technicians will service all BERNINA and Baby Lock models including Sewing Machines, Sergers, Combo Machines, Multi-Needle, and Long Arms.

Other brands are considered on a case-by-case basis.  Please contact our service department for additional information.

Need to Register your BERNINA?  Click HERE

What to Bring:

  • Bobbin Case
  • Bobbin
  • #1 Foot
  • Automatic Buttonhole Foot (If it needs calibration)
  • Power Cord
  • Foot Pedal
**Embroidery module if you are having embroidery related service issues.**

Please leave the following at home:
Machine covers and accessories and remove non-factory installed lights.


The Service Department will check the following:

Motor, foot control, electrical connections, belts, pulley, hand wheel, bobbin winder, tension unit, needle bar, presser foot bar, hook driver, feed dog, hook clearance, needle position, needle/hook timing.  They will also inspect for worn and/or broken parts.
Adjustments will happen as needed on:  

Bobbin case tension, top tension, straight stitch, zig zag, thread regulator, balance, and speed control.

210-698-6076      5139 N. Loop 1604 West, Ste. 110 San Antonio, TX 78249      MON-FRI: 9-5 | SAT:9-4 | CLOSED SUN
281-717-8033     21800 Katy Freeway, Ste 100 Katy TX 77449      MON-WED-FRI: 9-5 | TUE - THU: 9-7 | SAT: 9-4
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